Hi there!

My name is Karlis Herrera, I’m a bilingual Journalist,  Freelance Customer Support Representative, and Copywriter.

I have more than five years of experience creating content for print and web media and dealing with customers through different platforms in Spanish and English. I have worked for companies in Canada, the United Kingdom, the United States, and Latin America. Business focused on niches like e-commerce, publishing houses, online media publishing, marketing, and technology.  Experiences that taught me to be a versatile person and face different challenges.

I understand how online, print, and different media works.  I have experience writing content for blogs, landing pages, social media networks, ads, magazines, and newspapers. But I also, have experience dealing with international suppliers, customer service, and I’ve even worked on localisation – as a volunteer-  for indie video games.

That’s why I consider myself quite versatile. Luckily, I had the opportunity to work in different fields, and thanks to those experiences I learned how users think and what their needs are according to the market in which we focus.

I have the knowledge, experience, passion, and I’m a creative person. As a creative mind, I enjoy learning new things and helping people take their business to the next level. That’s why I work as a Freelance Customer Support Representative and Copywriter.

Please feel free to connect with me on social media or send me a message, I would love to hear from you!


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